ClassFit vs Mindbody
A data-derived, sourced comparison. Every value below links to where we found it.
ClassFit
ClassFit: priced as a percentage of revenue, no in-person payments.
Mindbody
Mindbody: flat tiered pricing, no free data migration.
Price at three example sizes
| Studio size | ClassFit | Mindbody |
|---|---|---|
| Solo operator | $60/moStandard2% of monthly revenue, $45 minimum and $120 cap. No separate subscription. | $79/moStarter$79/mo per location × 1 = $79/mo (Starter) |
| Established studio | $120/moStandard2% of monthly revenue, $45 minimum and $120 cap. No separate subscription. | $79/moStarter$79/mo per location × 1 = $79/mo (Starter) |
| Growing multi-site | $120/moStandard2% of monthly revenue, $45 minimum and $120 cap. No separate subscription. | $237/moStarter$79/mo per location × 3 = $237/mo (Starter) |
| Base plan headline price: ClassFit $45/mo, Mindbody $79/mo per location. Excludes payment-processing fees and add-ons — see the full cost calculator. | ||
Where they differ
Scheduling & Booking
| Attendance Tracking | Check-in via the class page Clients tab on any device; self check-in or manual. Recorded to client historyConfirmed | Class Sign In roster, self sign-in (all packages), Check-in app for iPad/Android. Staff-operated Client Check In screen needs Accelerate+.Confirmed |
| Booking Windows | Services have a 'how soon can clients book (hours)' lead-time settingConfirmed | 'Schedule Windows' per service category — how many days ahead booking opens and how many minutes before start it closes. All packages.Confirmed |
| Brandable Booking Widget | Widget matches your brand colours and logo, including the loading tickerConfirmed | Partial — brand colours, button text and instructor images, but Schedule widget v2 does NOT support custom CSS (v1 did and can no longer be…Confirmed |
| Bulk Class Cancellation | YesConfirmed | Make Schedule Change cancels across a date range, auto-cancelling client reservations. 'Block Cancel Classes' needs Accelerate+.Confirmed |
| Bulk Class Creation | Recurrence rules by day with indefinite or custom end date; ClassFit generates classes ~3 months ahead automaticallyConfirmed | Recurring schedule created in one pass with multiple day/time/instructor instances and a 'Repeats every' cadence.Confirmed |
| Cancellation Windows | Per-class refund policy: no refunds, 'refund if replaced', or full refund at 1/3/6/12/24/48 hours before startConfirmed | Configurable per service category with late-cancel fees and membership-based exemptions. Automated fee management needs Accelerate 2.0+.Confirmed |
| Capacity Limits | YesConfirmed | Total capacity plus a separate online capacity, so online bookers waitlist while staff can still add drop-ins.Confirmed |
| Classes | YesConfirmed | Core service type with its own Class Sign In screen. All packages.Confirmed |
| Courses | Buying a course package auto-enrols the client into all linked classes; expiry runs from purchase dateConfirmed | Called Courses/enrollments — fixed start/end, enrol once for the series, with payment-plan tracking. Makeups, semesters and levels need Acc…Confirmed |
| Duplicate Classes | Partial — class creation offers 'select existing class details as a template' to pre-fill from an existing class; no explicitly named dupli…Confirmed | 'Block Copy Class Schedules' copies a week to a new date range. Requires Accelerate+ (not on Starter). Rooms, payment plans and assistants…Confirmed |
| Embeddable Calendar Widget | Two lines of code; documented for WordPress, Wix, Squarespace, Weebly, GoDaddy, Shopify and plain HTMLConfirmed | Branded web tools (formerly HealCode) widgets. WordPress/Squarespace/Wix/GoDaddy supported; Shopify and Jimdo are not. All current packages.Confirmed |
| No-show Tracking | No-shows show on the client profile; configurable no-show policies for unlimited memberships/class packs, up to financial penaltiesConfirmed | No-shows tallied on the roster plus a No-Shows report. Automated no-show fees need Accelerate 2.0+.Confirmed |
| Recurring Bookings | Implemented as a recurring membership package linked to a specific class time; client auto-enrols and opts outConfirmed | Recurring class reservations via 'Adv. Register'. Max one year out; unavailable if roster is full or class is free.Confirmed |
| Shareable Booking Links | A ClassFit business profile page acts as a hosted booking page for businesses without a websiteConfirmed | Links screen generates consumer-mode URLs. Consumer-mode links cannot be filtered and cannot target a specific date.Confirmed |
| Staff Substitution | YesConfirmed | Quick Substitution, Make Schedule Change, and automated SMS-based Substitution Management (Ultimate 2.0+, limited countries).Confirmed |
| Waiting Lists | Automatic once capacity is reached; first in queue gets 1 hour to accept, and within 12 hours of start all waitlisters are notified at onceConfirmed | Per-class waitlist capacity, auto-add on opening, optional 'First to Claim' SMS, lock window. Classes, appointments and courses, all packag…Confirmed |
Memberships & Packages
| Automatic Renewals | YesConfirmed | Contracts auto-renew at a chosen interval or month-to-month. All packages.Confirmed |
| Class Packs | YesConfirmed | Pricing options support single, multiple (e.g. 10-class pass) or unlimited sessions per service type.Confirmed |
| Custom Package Rules | Expiry date, class counts and linked classes are all configurable, and editable per client after purchaseConfirmed | Configurable expiry, activation on sale or first visit, service-category restrictions. Selling bundled 'Packages' needs Accelerate+ and isn…Confirmed |
| Failed Payment Handling | Features page states failed payments are chased; KB documents card-decline handling and re-attempting paymentConfirmed | Declined autopays surface via report, dashboard alert and client alert; configurable auto-retry days. Failed ACH converts to a negative acc…Confirmed |
| Hold Multiple Memberships / Packs at Once | YesConfirmed | Pricing option priority (Low/Medium/High) picks which entitlement pays, ties broken by purchase date. Cannot arbitrate between two membersh…Confirmed |
| Memberships | YesConfirmed | Memberships attached to a pricing option; recurring billing via Autopays and Contracts. All packages.Confirmed |
Clients
| Booking History | Profile shows class attendance plus no-shows and cancellationsConfirmed | Client Visits screen with date/time/location/teacher/status, filterable, XLS download. History window configurable up to 60 months.Confirmed |
| Client Export | Features page states import/export of clients; KB index lists a contact-export article, though the article itself was not retrievableConfirmed | Indirect — no export button on the Client Directory; docs say copy the table into Excel (capped at 1,000 clients per search). A full Subscr…Confirmed |
| Client Import | Existing contacts can be uploaded and profiles auto-created; ClassFit assists with migrations involving active memberships/packsConfirmed | No self-serve import — Mindbody's docs say profiles 'need to be created manually, one by one'; mass import only via the Mindbody-run Client…Confirmed |
| Client Notes | Auto-saving notes field on the client profile, visible to organisers onlyConfirmed | ~21 client alert types plus a staff-only 'Medic alert' field. SOAP/progress notes need Accelerate+. Client alerts don't work in the Mindbod…Confirmed |
| Client Profiles | YesConfirmed | Full profiles across Client Info, Schedule, Visits, Purchases and Account Details. Custom client fields need Accelerate+.Confirmed |
| Customer Search | YesConfirmed | Quick-search bar plus Client Directory with filters and tagging. Results capped at 1,000 per search; relationship search needs Accelerate+.Confirmed |
Payments
| Automatic Billing | YesConfirmed | Recurring payments for memberships/contracts with a built-in Card Updater. Direct Debit (ACH, Bacs) where integrated processing exists.Confirmed |
| Discount / Promo Codes | YesConfirmed | Tier-gated — promo codes require Accelerate+ and are NOT available on Starter. Not supported in the Mindbody consumer app.Confirmed |
| Gift Cards | Tools > Gift Cards; set value, currency and expiry days. Buyer receives a unique code, redeemed via 'Use Gift Card' at checkoutConfirmed | Prepaid gift cards on all packages (integrated processing required); assignable gift cards need Accelerate+.Confirmed |
| In-Person Payments | Full retail POS with card readers, terminals, tap-to-pay, barcode scanners and cash registers. Apple Pay and Google Pay supported; hardware…Confirmed | |
| Multi-Currency Support | Currency is selectable per product (e.g. gift cards); Stripe Connect supported internationallyConfirmed | Multi-country but one currency per account. Integrated payments in US, UK, AU, CA, NZ, HK, MY, MX, SG, UAE.Estimated |
| Online Payments at Booking | YesConfirmed | Payment required to book by default; optional unpaid online signups, or store a card without charging it.Estimated |
| Payment History | YesConfirmed | Client Purchases screen with full history, refund status, printable history and Autopay History.Confirmed |
| Payment Reporting | Payments dashboard (PIN-protected) with CSV export; additional reporting available via StripeConfirmed | Sales, Transactions and Payouts reports covering funding, fees and refunds, with per-location visibility.Confirmed |
| Refunds | Via Stripe; class-credit refunds are immediate, card refunds take 3-5 daysConfirmed | Returns, voids and refunds to card/ACH/credit/cash. Limits: cannot refund more than the original, only one refund per purchase, no bulk ref…Confirmed |
| Secure Card Payments | Stripe only; ClassFit adds 2% at source on top of Stripe's feesConfirmed | Mindbody Payments — integrated, PCI compliant, tokenised. Limited to US, Canada, UK, Australia and Europe.Confirmed |
Communication
| Booking Confirmations | YesConfirmed | Reservation and appointment confirmation auto-notifications. All packages including Starter.Confirmed |
| Booking Reminders | Email reminders before class (email only; no SMS)Confirmed | Reservation and appointment reminders with optional .ics attachments. All packages including Starter.Confirmed |
| Broadcast Emails | Partial — you can email a class roster (all attendees, roster+waitlist, or waitlist only). No segment-wide or all-client broadcast found; M…Confirmed | Marketing Suite Campaigns — one-time marketing emails to a chosen audience. Requires Accelerate 2.0+; not on Starter.Confirmed |
| Cancellation Emails | YesConfirmed | Early/late cancellation notifications for classes and appointments. All packages. Substitute instructors do not receive cancellation emails.Confirmed |
| Custom Email Templates | Email branding (logo, colours) is customisable; KB documents template creationConfirmed | Editable default text with replace-phrases and optional HTML. Custom send-from address via SMTP needs Accelerate+.Confirmed |
| Email Marketing | Marketing Suite — Campaigns and Smart Lists need Accelerate 2.0+; Automations (drip series) are Ultimate 2.0+ only. Not on Starter.Confirmed | |
| Mailchimp Integration | One-way sync of name, email and phone for all active clients; auto-subscribed, no selective or manual syncConfirmed | Not directly — Mindbody's own FAQ says so. Only branded-web-tools widgets push name/email to one predetermined list; profiles created in th…Confirmed |
| SMS Broadcasts | Partial — Campaigns are email-only, so promotional SMS goes via Automations (Ultimate 2.0+). Mindbody states Marketing Suite texting 'is no…Confirmed | |
| SMS Notifications | Tier-gated — unavailable at Starter/Essential/Pro. From Accelerate 2.0+ a local number enables 1-way and 2-way texts. Country-limited; adde…Confirmed |
Forms & Compliance
| Custom Intake Forms | Built by selecting from a preset question library (emergency contact, blood pressure, pregnancy etc.) rather than a free-form builderConfirmed | Client Forms builder with custom questions, required toggle, service scoping and profile field mapping. HIPAA compliant. All packages. Subm…Confirmed |
| Digital Waivers | Upload your own waiver and T&Cs via Tools; presented at checkout for agreement. Click-to-agree rather than drawn e-signatureConfirmed | Dedicated Liability Waiver with 'require acknowledgement'. Signature capture via Business app and branded app. All packages including Start…Confirmed |
| Downloadable Form Responses | Partial — responses save to the client profile and a copy is emailed to you on submission; no bulk export or download documentedConfirmed | Per-client only — stored on the Documents screen, printable or print-to-PDF, gated by a staff permission. No bulk export documented; client…Confirmed |
| Required Forms Before Booking | Forms and waiver agreement are part of checkout and must be completed before attendance is confirmedConfirmed | Partial — the liability waiver CAN gate booking, but custom client forms do NOT: Mindbody states 'Clients are not required to complete clie…Confirmed |
Staff Management
| Custom Staff Permissions | Four levels: profile-only (default), Instructor, Manager (all except Payments and Settings), and CustomConfirmed | Tier-gated — customisable permissions and permission groups need Accelerate+; Starter gets only pre-set manager/staff permissions.Confirmed |
| Instructor Revenue Reports | Partial — reports include teacher performance statistics and allow filtering by teacher, but a revenue-by-instructor figure is not explicit…Confirmed | 'Sales by rep' requires Accelerate+ and is NOT on Starter — on Starter staff cannot be assigned as sales reps at all.Confirmed |
| Payroll Summaries | Tools > Payroll, define pay per team member, export to CSV. Pay-rate structures (hourly/per-session/commission) not documentedConfirmed | Pay rates, commissions and tips on every package, with Payroll and Pay Rates reports. Not a payroll processor; ADP/Paychex integrations nee…Confirmed |
| Staff Accounts | YesConfirmed | Unlimited staff logins included on every package including Starter — 'you aren't charged per user'.Confirmed |
| Staff Attendance | No separate instructor attendance record — the instructor performs client check-in, which serves as the attendance workflowConfirmed | Built-in hourly Time Clock on every package including Starter, with a Time Clock report.Confirmed |
| Staff Scheduling | Instructors are assigned per class, and the system blocks double-booking an instructor at the same timeConfirmed | Per-staff availability, instructor assignment, teacher changes. Resource scheduling (rooms/equipment) needs Accelerate+.Confirmed |
Reporting
| Activity Log | Activity page logs every account action; filter by client name, class or package, and by all / client-only / admin-only activityConfirmed | Partial — the Staff Activity report is 'an activity log for three reports' only, recording who accessed them and from which IP. No general…Confirmed |
| Attendance Reports | Attendance rates by class and sign-ups over any date rangeConfirmed | Attendance Analysis, Attendance with/without Revenue, Client Visits and a dedicated No-Shows report.Confirmed |
| CSV Export | YesConfirmed | Reports export to Excel/CSV/PDF. Requires the 'Export report information' permission.Confirmed |
| Full Audit History | YesConfirmed | No system-wide audit log exists, so no audit retention window is published. One limit on the analytics layer: Analytics 2.0 only shows data…Estimated |
| Membership Reports | YesConfirmed | Retention, Retention Management, Autopay Detail and Autopay Expirations reports.Confirmed |
| Occupancy Reports | Partial — attendance rates by class and class popularity metrics are reported; no fill-rate/utilisation report named as suchConfirmed | Class fill rate and appointment occupancy, bookings vs attendance, peak vs off-peak. Ultimate adds 'Fill Slow Days' automations built on th…Confirmed |
| Package Reports | Partial — a 'Purchased Class Packages' view lists purchased packs with expiry and classes remaining. Not a reporting/analytics moduleConfirmed | Visits Remaining report plus an Expired Series section in Earned Revenue.Estimated |
| Revenue by Class | Revenue generated from each class, plus average cost per class, filterable by class typeConfirmed | Sales by Service, Sales by Category and Sales by Product reports.Confirmed |
| Revenue by Instructor | Partial — reports filter by teacher and show teacher performance stats, but revenue attributed per instructor is not explicitly documentedConfirmed | Sales by Rep report and sales-rep filter both require Accelerate+ (not on Starter). Payroll report attributes class/appointment earnings on…Confirmed |
| Revenue Reports | Revenue over last month / 3 months / 12 months or custom range, filterable by class type, location and day of weekConfirmed | Sales, Earned Revenue, Sales Forecast and Sales by Product/Service/Category. 'Save This Report' isn't on Starter.Confirmed |
| Visual Dashboards | Colour-coded charts on the analytics page plus a main dashboardConfirmed | Analytics 2.0 on all 2.0 tiers. The separate 'Insights' add-on is NOT on Starter and is paid on Accelerate/Ultimate; included with Ultimate…Confirmed |
Integrations
| Apple Calendar | No native integration — .ics attachments on notifications let clients import into Apple Calendar, and staff can subscribe to the iCal feed…Confirmed | |
| Google Calendar | Native, included on every package — but one-way (Mindbody to Google), availability doesn't show, and anything booked via the Business app,…Confirmed | |
| Mailchimp | YesConfirmed | No native integration — Mindbody's FAQ states 'Does Mailchimp integrate with Mindbody? Not directly.' Not listed in their Email Marketing p…Confirmed |
| Outlook Calendar | No direct integration — Mindbody states it 'can integrate with Outlook Calendar only after integrating with Google Calendar'. One-way, upda…Confirmed | |
| QuickBooks | No native integration — Mindbody states plainly: 'Mindbody does not integrate directly with QuickBooks'. Documented workaround is exporting…Confirmed | |
| Xero | No native integration — Mindbody states it 'does not integrate directly with QuickBooks and other accounting programs'. Xero only via paid…Confirmed |
Multi-Location
| Additional Locations | Unlimited locations at no extra charge — locations are a central venue library within the single account; pricing is revenue-based, not per…Confirmed | Each location charged separately — pricing is per location (Starter from £89/$99 per month per location). Additional locations are 'datasha…Confirmed |
| Calendars / Seats Included | No calendar/seat model — pricing is 2% of monthly revenue (min $45, max $120/mo) with unlimited instructors, classes, clients and locationsConfirmed | Not metered by calendar — priced per location, not per seat. Unlimited staff on every package including Starter (from £89/$99 per month per…Confirmed |
| Centralised Multi-Location Management | Partial — multiple venues run from one account with shared clients, and reports filter by location; no distinct HQ/franchise or per-site su…Confirmed | 'Datashare' sites share client records with cross-location reporting. Cross-regional pricing-option use needs Accelerate+. Setup via Mindbo…Confirmed |
| Separate Booking Embeds Per Location | Schedule widget v2 can be scoped to specific locations with client-side location filters. Consumer-mode share links cannot be filtered.Confirmed |
Branded Apps
| Branded Android App | Add-on at $100 per month, or $80 per month equivalent when paid annually; no setup fee. Listed on Google Play under the business's own name…Confirmed | Same white-label app on Google Play. NOT on Starter; paid add-on on Accelerate/Ultimate; included in Ultimate Plus.Confirmed |
| Branded iOS App | Add-on at $100 per month, or $80 per month equivalent when paid annually; no setup fee. Listed on the App Store under the business's own na…Confirmed | True white-label App Store listing under the business's own name. NOT on Starter; paid add-on on Accelerate/Ultimate; included in Ultimate…Confirmed |
| Custom Branding | Logo and colours across the booking widget and emails, included in the base price (branded apps are a separate add-on)Confirmed | Branded web tools on all current packages (brand colours, button text, instructor images). Full branding via the Branded Mobile App add-on.…Confirmed |
| Push Notifications | App notifications in the standard client apps; branded apps add push for updates and offersConfirmed | Requires the Branded Mobile App add-on — so unavailable on Starter, paid on Accelerate/Ultimate, included with Ultimate Plus.Estimated |
Support
| 24/7 Email Support | CONFLICT — Marketing/homepage claim 24/7 human email support (avg ~1.5h). Help centre still publishes business hours 9:00am–11:00pm GMT, 7…Confirmed | Not 24/7 for human support — the '24/7' claim refers to the self-serve Support Center and AI Assistant. Human routes (case/email, live chat…Confirmed |
| Free Data Migration | Partial — features page states "We move your data from your old software for you, free". The setup-services page is narrower: contacts with…Confirmed | |
| Knowledge Base | Public help centre with ~115 articles across 11 categories, plus video tutorialsConfirmed | Large public Support Center with searchable articles in multiple languages, plus an in-product AI Assistant.Confirmed |
| Live Video Support | CONFLICT — Help centre emphasises email and points voice needs to booking a demo. Homepage/features offer Zoom calls / screen-share support…Confirmed | No standing Zoom desk. Closest: Glance co-browse screen sharing, live chat in certain situations, and Call Me callbacks via the AI Assistan…Confirmed |
Everything both ClassFit and Mindbody do (4 features)
Scheduling & Booking
- ✓ 1:1 Appointments
Memberships & Packages
- ✓ Drop-in Pricing
Payments
- ✓ Saved Payment Cards
Support
- ✓ Email Support