Pike13

Scheduling and billing software for fitness and wellness businesses, with flat-rate tiers and unlimited staff seats.

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Strengths

Brandable Booking Widget
Partial — the schedule widget takes a single 'Business Color' and filters by location/service/staff, but no custom CSS or font control
Confirmed
Courses
Courses are a distinct service type: enrol once in a multi-session series and be booked into every session; supports course payment plans a…
Confirmed
Recurring Bookings
When booking an appointment you 'Choose how often the appointment repeats, if at all', creating a recurring reservation
Confirmed
Hold Multiple Memberships / Packs at Once
A visit is automatically deducted from an applicable pass or plan, and staff can override with 'Confirm attendance using a different pass o…
Confirmed

Watch out for

Bulk Class Creation
Class times repeat Daily or Weekly with an end date or occurrence limit
Confirmed
Cancellation Windows
Set hours before session that clients may cancel free; after the deadline the booking is marked 'Late Cancel' and can deduct a visit and/or…
Confirmed
Embeddable Calendar Widget
Schedule, Appointment and Staff Member embeddable widgets. Advanced and Premium plans only (not Essential)
Confirmed
Client Notes
Private Notes (staff only) and Public Notes (emailed to the client)
Confirmed

Pricing

$159/mo

Confirmed

Essential, monthly billing

Contract: Monthly, no lock-in (annual billing is an optional discount)Confirmed
Setup fee: None — (standard tiers; branded-app add-on has an undisclosed one-time setup fee)Confirmed
Free trial: 7 days — no credit card requiredConfirmed

Estimated monthly cost

Same formulas as the cost calculator, at three example studio sizes — cheapest applicable published plan per size. Includes vendor platform fees on revenue where they apply; excludes card processing and add-ons.

Solo operator

$159/mo

Essential

$159/mo, monthly billing

Established studio

$159/mo

Essential

$159/mo, monthly billing

Growing multi-site

$159/mo

Essential

$159/mo, monthly billing

Features

Scheduling & Booking

Classes	Yes	Confirmed
1:1 Appointments	Yes	Confirmed
Courses	Courses are a distinct service type: enrol once in a multi-session series and be booked into every session; supports course payment plans a…	Confirmed
Recurring Bookings	When booking an appointment you 'Choose how often the appointment repeats, if at all', creating a recurring reservation	Confirmed
Waiting Lists	Waitlist settings per class service; separate course waitlists also available	Confirmed
Capacity Limits	Capacity set per class service (defaults to 20)	Confirmed
Booking Windows	'Registration' section on each service defines how far ahead clients may book online and when registration closes	Confirmed
Cancellation Windows	Set hours before session that clients may cancel free; after the deadline the booking is marked 'Late Cancel' and can deduct a visit and/or…	Confirmed
Attendance Tracking	Roster check-in by staff, client self check-in via Kiosk app, plus QR codes/scannable key tags. Contactless check-in is Advanced+	Confirmed
No-show Tracking	'No Show' and 'Late Cancel' states; staff then use 'Charge for No Show or Late Cancel'. Marking absent does NOT automatically apply a penal…	Confirmed
Staff Substitution	Yes	Confirmed
Embeddable Calendar Widget	Schedule, Appointment and Staff Member embeddable widgets. Advanced and Premium plans only (not Essential)	Confirmed
Shareable Booking Links	A 'Share' button on any Pike13 page generates a direct link; each business has its own pike13.com subdomain site	Confirmed
Brandable Booking Widget	Partial — the schedule widget takes a single 'Business Color' and filters by location/service/staff, but no custom CSS or font control	Confirmed
Duplicate Classes	Settings > Services > + New Service > '+ Duplicate Existing Service'. Also works for appointment and course services	Confirmed
Bulk Class Creation	Class times repeat Daily or Weekly with an end date or occurrence limit	Confirmed
Bulk Class Cancellation	Yes	Confirmed

Memberships & Packages

Memberships	'Recurring Plans' with automated billing, visit limits per day/week/month, rollover rules and payment minimums	Confirmed
Class Packs	'Passes' let clients pay upfront for multiple classes or appointments (e.g. a 10-Class Pack)	Confirmed
Custom Package Rules	Visit count, price, start/end dates configurable; each service specifies which plans and passes may pay for it	Confirmed
Hold Multiple Memberships / Packs at Once	A visit is automatically deducted from an applicable pass or plan, and staff can override with 'Confirm attendance using a different pass o…	Confirmed
Automatic Renewals	Recurring plans auto-charge on schedule with configurable auto-renewal terms	Confirmed
Failed Payment Handling	Partial — failed transactions and past-due invoices surface on the Insights dashboard and Transactions report; automatic retry/dunning sequ…	Confirmed
Drop-in Pricing	Passes can be sold with a custom visit count (incl. single-visit); open gym / drop-in arrivals supported	Confirmed
Advanced Packages (Multi-Class)	Not verified	Estimated

Clients

Client Profiles	Yes	Confirmed
Booking History	Client History tab shows past visits (complete, unpaid, no-show, incomplete) plus signed documents, bills and email history	Confirmed
Client Notes	Private Notes (staff only) and Public Notes (emailed to the client)	Confirmed
Client Import	Excel/CSV of active client data, but the import is performed BY Pike13's onboarding specialist, not self-serve. Historical data is not cove…	Confirmed
Client Export	Clients Report exports via the Export button to Excel or CSV	Confirmed
Customer Search	Clients Report supports filtering and sorting across biographical, membership, attendance and financial fields	Confirmed

Payments

Secure Card Payments	Via Celero Commerce (NMI gateway, preferred) or Stripe; card data stored in the processor's encrypted PCI-compliant vault	Confirmed
Automatic Billing	Recurring plans plus ACH auto-draft; weekly, monthly or custom intervals	Confirmed
Saved Payment Cards	Client payment methods stored on the profile in the processor's vault	Confirmed
Refunds	Yes	Confirmed
Payment Reporting	Transactions, Transactions by Invoice Item, Invoices and Invoice Items reports covering paid, unpaid and failed transactions	Confirmed
Multi-Currency Support	Multi-country with region-specific processors (Celero US, Payrix AU, Paysafe CA/UK/EU), but one currency per business	Estimated
Discount / Promo Codes	Coupons plus manual discounting of payments, and group/family discounts	Confirmed
Gift Cards	Sold with guest checkout, managed at Settings > Gift Cards showing code, purchaser, recipient and remaining balance. From the Essential plan	Confirmed
Online Payments at Booking	Clients book and pay online via the Pike13 client website or Client App	Confirmed
In-Person Payments	Limited — manual card entry at checkout and a USB swiper, but only specific MagTek models; chip readers and readers from other processors (…	Confirmed
Payment History	Client History includes Bills (open and closed invoices) and transaction records	Confirmed

Communication

Booking Confirmations	Yes	Confirmed
Booking Reminders	Automatic class/appointment reminders by email, and by SMS on Advanced+	Confirmed
Cancellation Emails	Yes	Confirmed
Custom Email Templates	No — Pike13 states 'Automatic notifications sent to clients and staff cannot be edited, nor can individual notifications be turned off'. On…	Confirmed
Mailchimp Integration	Syncs client data to a Mailchimp Audience with up to 21 custom fields. Advanced plan and above	Confirmed
Email Marketing	Not native — no built-in campaign builder; email marketing is via Mailchimp, Emma, LoopSpark and BrandBot integrations (Advanced/Premium)	Confirmed
Broadcast Emails	Limited — a Public Note can be emailed to every client enrolled in a class (roster-wide), but no native one-off blast to an arbitrary segme…	Confirmed
SMS Notifications	SMS class and payment reminders to clients, and text alerts to staff. Advanced plan feature	Confirmed
SMS Broadcasts	Not native — Pike13's own SMS is transactional. Bulk/marketing SMS runs through the Mailchimp integration	Estimated

Forms & Compliance

Custom Intake Forms	Custom Client Fields (freeform text, date, single/multi-select, yes/no), required/optional/hidden per client type at signup. A field builde…	Confirmed
Digital Waivers	Advanced and Premium plans only — not on Essential. One Adult Waiver and one Guardian Waiver per business; miscellaneous documents and sign…	Confirmed
Required Forms Before Booking	'Before enrolling in services or making purchases, clients must sign the applicable waiver'; custom client fields can also be required at s…	Confirmed
Downloadable Form Responses	Signed waivers and documents saved to the client profile and downloadable as PDFs	Confirmed

Staff Management

Staff Accounts	Five roles (Primary Owner, Owner, Manager, Staff, Limited Staff), each with their own login. Unlimited staff seats on all plans	Confirmed
Staff Scheduling	Per-service staff availability, instructor assignment on class times (multiple instructors allowed), plus a Staff Member Schedule report	Confirmed
Staff Attendance	No — Pike13 states 'While Pike13 is not a time-tracking software, you can use the Schedule report to view the total hours your staff member…	Confirmed
Payroll Summaries	Payroll Report calculates base-rate pay, tiered and per-head bonuses, commissions and tips from confirmed attendance; exports to CSV. Calcu…	Confirmed
Instructor Revenue Reports	Limited — no dedicated revenue-by-instructor report. Invoice Items exposes 'Commission Recipient' (who received payment rather than who del…	Confirmed
Custom Staff Permissions	Five preset roles plus per-staff toggles: Basic Reporting, Financial Reporting, Send Public Notes, Manage Pay Rates, Submit and View Pay It…	Confirmed

Reporting

Revenue Reports	Transactions, Invoices, Invoice Items and Monthly Business Metrics reports covering net paid, refunds and revenue over time	Confirmed
Attendance Reports	Enrollments and Schedule reports plus Monthly Business Metrics (Total Completed Visits, Average Visits per Visitor, no-shows, cancellations)	Confirmed
Membership Reports	Client Passes & Plans report, Pass and Plan Conversions report, plus Insights showing expiring memberships and recently inactive clients	Confirmed
Package Reports	Client Passes & Plans report covers passes/plans held, used and remaining	Confirmed
Visual Dashboards	Partial — Insights is a colour-coded metric board rather than charts, Advanced/Premium only. True charted dashboards come via Premium Repor…	Confirmed
CSV Export	Export button on reports (Excel or CSV); Premium Reports downloadable and schedulable by email	Confirmed
Activity Log	Limited — client and staff History tabs show account activity, visits, notes and email history, but no system-wide audit trail attributing…	Confirmed
Full Audit History	Not verified	Estimated
Revenue by Instructor	Limited — achievable via the Invoice Items 'Commission Recipient' field or custom Premium Reporting, but no standard report	Confirmed
Revenue by Class	Invoice Items and Transactions by Invoice Item group by Product Name/Type and Revenue Category; Monthly Business Metrics splits net paid by…	Confirmed
Occupancy Reports	Partial — the Schedule Report exposes 'Capacity' alongside 'Total Enrollments', so fill rate can be derived, but no built-in utilisation me…	Confirmed

Integrations

Mailchimp	Native integration syncing clients to a Mailchimp Audience with up to 21 custom fields. Advanced plan and above	Confirmed
Google Calendar	'Subscribe to Calendar' one-way feed syncing 120 days (30 back, 90 forward). Available to staff and clients	Confirmed
Apple Calendar	Same subscription feed via iCal/Apple Calendar. One-way, 120-day window	Confirmed
Outlook Calendar	Same subscribe-to-calendar feed works with Outlook. One-way only, no two-way Microsoft 365 integration	Estimated
Xero	No	Confirmed
QuickBooks	No native integration — QuickBooks reachable only via Zapier	Confirmed

Multi-Location

Calendars / Seats Included	Unlimited — all three plans (Essential $139/mo, Advanced $195/mo, Premium $249/mo billed annually) include unlimited staff seats and client…	Confirmed
Additional Locations	Multiple locations in one account sharing a single client list and unified reporting at no documented per-location fee; multi-location repo…	Confirmed
Centralised Multi-Location Management	Multiple facilities within one site, sharing a single client list and unified reporting. A dedicated Franchise Site Manager is available fo…	Confirmed
Separate Booking Embeds Per Location	The schedule widget can be scoped to selected locations, so each location can get its own embedded booking page	Confirmed

Branded Apps

Branded iOS App	Genuine white-label app requiring the business's own Apple Developer accounts. Included with Premium (as one of a choice of two), or a paid…	Confirmed
Branded Android App	Branded App ships for both iOS and Android under the business's own branding. Same Premium-inclusion / paid add-on model	Confirmed
Custom Branding	Logo, colours and layout on the client-facing website and staff site, custom client pages, branded email header/footer, and branded app ass…	Confirmed
Push Notifications	Both the Pike13 Client App and the Branded App support push for automated notifications; no ad-hoc push broadcast composer documented	Confirmed

Support

24/7 Email Support	No — support runs business hours only: 7:30am-4:30pm ET, Monday-Friday, via a support request form. (The pricing page's '24/7' refers to pl…	Confirmed
Live Video Support	No — no live video/Zoom tier and nothing at weekends. Closest: the ticket portal (Mon-Fri) and a dedicated onboarding specialist for the fi…	Confirmed
Knowledge Base	Public help centre with 15 categories incl. onboarding, services, transactions, reporting, franchise management and release notes	Confirmed
Free Data Migration	Effectively yes — an Onboarding Specialist performs the import as part of standard onboarding with no import charge stated, though migratin…	Confirmed
Email Support	Yes	Confirmed

Spotted something out of date? Check the vendor's site — every badge above links to the exact source we used, with its last-verified date.